Question 1

How much does shipping cost?

Accepted Answer

Standard shipping within the United States is a flat $4.95, and orders of $35 or more ship free. Rates for any expedited or international options are shown at checkout before you pay.

Question 2

How long does delivery take?

Accepted Answer

Orders placed before 2pm ET on a business day usually process the same day. Standard US delivery then takes 3 to 6 business days. Expedited options, when offered, take 1 to 3 business days. Carrier windows are estimates, not guarantees.

Question 3

How do I track my order?

Accepted Answer

A tracking number is emailed as soon as the carrier scans your label. Tracking can take up to 24 hours to show movement. If it has not updated in 7 business days, email us and we will open a carrier trace.

Question 4

What is your return policy?

Accepted Answer

Unopened products in original condition can be returned within 30 days of delivery for a refund of the product price. Email us with your order number for instructions. If a bottle arrives damaged or the wrong item was sent, email a photo within 7 days and we will replace or refund it.

Question 5

How does a subscription work?

Accepted Answer

Choose Subscribe monthly on any product or stack before adding it to your cart. Your first order ships right away and reships every month. Subscribing saves 15% on every bottle, including each bottle in a stack, compared with its one-time price. You get an email reminder before each renewal.

Question 6

How do I skip, pause, or cancel my subscription?

Accepted Answer

Open the subscription portal from the footer link and enter the email you used at checkout. A one-time login link is emailed to you, with no password needed. From there you can skip, pause, change dates, swap products, or cancel, with no fee. Cancel at least 24 hours before renewal.

Question 7

Do stacks ship as one product?

Accepted Answer

No. A stack ships as individual full-size bottles, one of each formula in the stack. One-time stacks are charged at full price for each bottle. Subscribing saves 15% on every bottle, including each bottle in a stack, compared with its one-time price. Your stack reships every month.

Question 8

Where are Plum products made?

Accepted Answer

Plum products are manufactured in the USA using globally sourced ingredients, in GMP-certified facilities.

Question 9

Are your products third-party tested?

Accepted Answer

Yes. Plum products are third-party tested and made in GMP-certified facilities. Each product page has a Lab results section linking to Certificates of Analysis (COA) and manufacturing certifications.

Question 10

How do I choose the right product?

Accepted Answer

Start with the Supplement Facts on each product page, which list the form and amount of every ingredient. Our Learn guides explain each ingredient in plain language. If you take medication or have a health condition, check with your physician first.

Question 11

Can I take Plum supplements with medication?

Accepted Answer

Talk to your physician or pharmacist before starting any supplement if you take prescription medication, are pregnant or nursing, or have a medical condition. This is especially important for Berberine, Ashwagandha Plus, and Omega-3, which carry specific warnings on their labels.

Question 12

Can I change my order after placing it?

Accepted Answer

Email us as soon as possible. We can usually change or cancel an order before it enters processing. Once it has been packed it must be handled as a return.

Question 13

How do I contact Plum?

Accepted Answer

Email Plumsupplements@gmail.com or use the Contact us button at the bottom of any page. Include your order number if your question is about an order.

Questions, answered plainly.