Shipping and returns
Processing
Orders are picked, packed, and quality checked at our United States fulfillment center. Orders placed before 2pm ET on a business day are usually processed the same day. Orders placed after that, on weekends, or on national holidays are processed the next business day. Processing can take up to 3 business days during launches or peak season.
Domestic delivery
Standard delivery within the United States arrives in 3 to 6 business days after processing. Expedited options, when offered at checkout, arrive in 1 to 3 business days. Delivery windows are estimates provided by the carrier and are not guaranteed.
Shipping rates
Standard shipping within the United States is a flat $4.95. Orders of $35 or more ship free. Rates for any expedited or international options are shown at checkout before payment.
Tracking
A tracking number is emailed as soon as the carrier scans the label. Tracking can take up to 24 hours to show movement. If tracking has not updated in 7 business days, email us and we will open a carrier trace.
Addresses and undeliverable packages
Please double check your address at checkout. Once an order is processed the address cannot be changed. Packages returned to us as undeliverable are refunded minus the original shipping cost, and can be reshipped once a corrected address is confirmed.
International orders
Where international shipping is offered, the customer is the importer of record and is responsible for any duties, taxes, and customs fees. Delivery times vary by destination and customs processing.
Returns
Unopened products in original condition can be returned within 30 days of delivery for a refund of the product price. Email Plumsupplements@gmail.com with your order number and we will send return instructions. Refunds for standard physical returns are issued to the original payment method within 5 to 10 business days of the return being received. 30-day first-bottle money-back guarantee. Your first bottle of Magnesium Glycinate on your first order is covered by our 30-day first-bottle money-back guarantee. If you are not satisfied, email Plumsupplements@gmail.com with your order number within 30 days of delivery. Opened and used bottles are eligible. No return shipment is required. We refund the price actually paid for that bottle to the original payment method. Original shipping charges are not refunded. If your order contains multiple bottles, this guarantee covers one bottle of Magnesium Glycinate only. For subscriptions, the guarantee covers the first delivery only, not renewals. A refund request does not cancel future deliveries. Manage your subscription through the subscription portal; cancellation must be completed at least 24 hours before renewal under our existing subscription policy. This guarantee is an exception to the unopened-only return requirement for the eligible first bottle of Magnesium Glycinate. Other returns remain subject to our existing return policy. Our damaged, defective, and missing-item protections continue to apply to all products and orders. This guarantee does not limit any rights required by applicable law.
Damaged, defective, or missing items
For quality and safety reasons, opened supplements cannot be resold or restocked. If a bottle arrives damaged, leaking, sealed incorrectly, or the wrong item was sent, email a photo within 7 days of delivery and we will replace it or refund it at no cost to you.
Lost or stolen packages
If a package is marked delivered but not received, check with neighbors and your building first, then contact us within 14 days so we can file a claim with the carrier.
Order changes and cancellations
Email us as soon as possible. We can usually change or cancel an order before it enters processing, but once it has been packed it must be handled as a return.