Privacy policy
What we collect
We collect the details needed to run the store and fulfil an order: name, shipping and billing address, email, phone number if provided, order contents, and payment confirmation. We also collect basic device and usage data such as pages viewed, referring site, browser type, and approximate location from your IP address.
Payment information
Card details are entered directly with our payment processor and are encrypted in transit. We never see or store full card numbers. We receive only a confirmation, the last four digits, and the card brand.
How we use it
To process and ship orders, provide customer support, send transactional email such as confirmations and tracking, prevent fraud, meet legal and tax obligations, and improve the store. With your consent we also send marketing email, which you can leave at any time using the unsubscribe link.
Who we share it with
We share only what is necessary with the service providers that make the store work: our ecommerce and hosting platform, our payment processor, our United States fulfillment and warehousing partner, shipping carriers, and our email and analytics providers. These providers may only use the data to perform services for us. We do not sell or rent personal information, and we do not share it for cross context behavioral advertising.
Cookies and analytics
We use essential cookies to keep your cart and session working, and analytics cookies to understand which pages people find useful. You can block or delete cookies in your browser, though the cart may stop working correctly. We honor Global Privacy Control signals where required.
Data retention
Order records are kept for as long as required for accounting, tax, and warranty purposes, typically 7 years. Marketing contact details are kept until you unsubscribe or ask us to delete them.
Your rights
Depending on where you live, you may have the right to access, correct, port, or delete your personal information, and to opt out of marketing. Email Plumsupplements@gmail.com and we will respond within 30 days. We will never discriminate against you for exercising these rights.
Children
Our products and this site are intended for adults. We do not knowingly collect information from anyone under 18. If we learn we have, we delete it.
Changes
If this policy changes we will update this page and revise the effective date. Material changes will also be announced by email to subscribers.
Contact
Privacy questions and requests can be sent to Plumsupplements@gmail.com.