Privacy policy
What we collect
We collect the details needed to run the store and fulfil an order: name, shipping and billing address, email, phone number if provided, order contents, and payment confirmation. We also collect basic device and usage data such as pages viewed, referring site, browser type, and approximate location from your IP address.
Payment information
Card details are entered directly with our payment processor and are encrypted in transit. We never see or store full card numbers. We receive only a confirmation, the last four digits, and the card brand.
How we use it
To process and ship orders, provide customer support, send transactional email such as confirmations and tracking, prevent fraud, meet legal and tax obligations, and improve the store. With your consent we also send marketing email, which you can leave at any time using the unsubscribe link.
Who we share it with
We share only what is necessary with the service providers that make the store work: our ecommerce and hosting platform, our payment processor, our United States fulfillment and warehousing partner, shipping carriers, and our email and analytics providers. These service providers use the data to perform services for us. Separately, when advertising tracking is allowed, we share limited browsing data with Meta for advertising measurement and relevant advertising on Facebook and Instagram, as described in the cookies section. We do not sell or rent personal information for money; sharing browsing data for advertising may be considered sharing or a sale under some privacy laws. You can opt out in Cookie settings.
Cookies and analytics
We use essential cookies to keep your cart and session working. We use advertising cookies, including the Meta Pixel, to show relevant ads on Facebook and Instagram and measure ad performance. When advertising tracking is allowed, the Pixel shares general page visits, browser information, IP address and cookie identifiers with Meta. We do not report product-page or health-guide visits, purchases, order details, names or emails through this Pixel. A cookie banner asks for your advertising choice in regions requiring consent; if we cannot determine your region, we ask before tracking. Elsewhere advertising tracking is enabled unless you reject it or your browser sends Global Privacy Control. You can accept or reject advertising with equally accessible choices, and withdraw at any time through Cookie settings in the footer; opening settings alone does not change your choice. Rejection stops future advertising tracking across open tabs. Previously blocked visits are not replayed. Your advertising choice is stored in your browser with a random visitor reference, date, region and the notice version and text shown; later withdrawals preserve earlier acceptance evidence. Acceptance is requested again after 180 days in consent regions. You can also use browser settings or Meta's ad preferences. Blocking or deleting essential cookies may prevent the cart from working correctly.
Data retention
Order records are kept for as long as required for accounting, tax, and warranty purposes, typically 7 years. Marketing contact details are kept until you unsubscribe or ask us to delete them.
Your rights
Depending on where you live, you may have the right to access, correct, port, or delete your personal information, and to opt out of marketing. Email Plumsupplements@gmail.com and we will respond within 30 days. We will never discriminate against you for exercising these rights.
Children
Our products and this site are intended for adults. We do not knowingly collect information from anyone under 18. If we learn we have, we delete it.
Changes
If this policy changes we will update this page and revise the effective date. Material changes will also be announced by email to subscribers.
Contact
Privacy questions and requests can be sent to Plumsupplements@gmail.com.